Customer user profiles

Administrator

This profile is configured by a Bank Administrator following the procedures set out in the Customer contract/registration form.

This profile makes it possible to:

• update, validate or delete orders entered by the "Store users"within the upper limits defined for the customer or the store concerned. Only orders from "non-validating" store users or non-standard orders (between the upper limit and lower limit of the store concerned) are sent for validation.
• create (or copy), update and validate directly an order or a depositwithin the upper/lower limits defined for the store or for the customer for all stores in its perimeter,
• view the history of orders and deposits for all storesincluded in its perimeter, along with the corresponding statistics.
• change authorisations, access, upper/lower limits, authorised denominations and carrier schedule (note: in Belgium, the carrier schedule is automatically completed in Forcash and cannot be changed) for a storein its perimeter. Changing the store's other parameters or creating a new store is only possible by a Bank Administrator,
• create and change, for stores in its perimeter, a "Store user" profileand their access authorisations, stating:
  • the surname and first name of the user,
  • their e-mail address and telephone number,
  • the store to which they are linked,
  • whether or not they are authorised to initiate orders of notes and/or coins in €,
  • whether or not they are authorised to validate standard orders (beyond threshold)
  • whether or not they are authorised to initiate deposits within the upper/lower limits defined for the store or the customer:
    • for coins in €,
    • and/or for notes in € or in currencies,
    • and/or for bank cheques or special cheques.

 

Group Manager

This profile is configured by a Bank Administrator following the procedures set out in the Customer contract/registration form.

There are 2 types of Group Manager profiles:

1/ The Group Manager profile with a Statistics type of profile which makes it possible to:

• view the data (orders/deposits) connected with the activity of legal entities from one group via an enquiry menu,
• export the data from the enquiry.

[A TRADUIRE]

2/ Et le profil Gestionnaire Groupe avec le type de profil « Gestion », qui peut, sur tous les clients et les magasins d’un groupe d’affaire de :

• Créer des commandes sur tous les magasins du périmètre groupe d’affaires du pays
• Effectuer des versements sur tous les magasins du périmètre groupe d’affaires du pays
• Valider des commandes sur tous les magasins du périmètre groupe d’affaires du pays
• Avoir accès aux statistiques si l’option est activée pour les niveaux clients du groupe d’affaires.
• Administrer les magasins et créer des utilisateurs sur le périmètre du groupe d’affaires du pays

User profile

This profile is configured by a Customer Administrator in the "Manage" tab of the Forc@sh service. The User is allocated to just one store; this is why they are called a "Store user". Depending on the customer parameters, the "Store user" may or may not validate orders.  

This profile makes it possible to:

• create (or copy) and update an order or a deposit directlywithin the upper/lower limits defined for their store,
• validate orderswithin the upper limit defined for the store or for the customer and the rights allocated to them,
• validate deposits and organise collections.