Orders/Principles

 

Any customer user profile may place orders for coins and/or notes if these functionalities are activated for your customer record and stores.

An order falls within an upper and a lower limit; the upper limit amount is the validation limit for a "Store validating user".

 

 

An order may only be transmitted for validation (or validated) if the amount (and/or the weight for coins) is less than or equal to the authorised upper limit and higher than the lower limit defined. By default the blocking message is displayed (including a reminder of the amount/weight limit in question):

E.g.: "N.B. order refused, the order amount is less/higher than the authorised maximum amount.Please contact your service provider".

 

• [TRADUCTION] Si le nombre de billets commandé est supérieur au nombre plafond de billets autorisé, alors le message d'erreur suivant apparait:

E.g.: « Nombre maximum autorisé : < NB > billets »

 

• If the order amount (and/or the weight for coins) exceeds the alert threshold amount set, the following information message is shown:

E.g.: "N.B. exceptional order, the order amount is higher than the authorised alert threshold". This message however does not suspend the process, and the order may be sent for validation to the administrator.

 

• [TRADUCTION] Un message sera également affiché en cas de dépassement du nombre de billets seuil.

 

• If, for a given delivery date, the total amount of orders for notes and/or coins in € of all stores exceeds the limit that you have set, an alert is e-mailed to the address specified and set by the bank.

E.g.: The message "The daily threshold of customer XXXXX for orders (€nnnnn.nn) has been exceeded for the date of dd/mm/yy" is sent at the time of registration of the order. This message does not suspend the process.

An order may be changed or deleted whilst it is "to be validated" or "validated".

 

Conditioning

An order for notes and/or coins in € may only be validated or transmitted for validation if, for each of the values ordered, the quantity required respects a multiple of the quota (conditioning) statutorily provided for (example: per batch of 20 for €5 notes, per batch of 1 for €100 notes, per batch of 50 for €0.01 coins, etc.), This "quota" information is set by country and corresponds to the rules imposed by the central bank of the said country.

 

When a carrier schedule is set for your stores, the order delivery date proposed is the nearest delivery run date, taking account of the carrier cut-off date.

If there is no set delivery run schedule, the order delivery date reflects the delivery run schedule negotiated per site with the money carrier. Compliance with the schedule may be imposed for all your stores.

The choice of order delivery date also depends on the money carrier's standard cut-off date (deadline necessary for processing and delivering money), set on the "Forcash" site, between D-2 working days, 07.30 a.m. and D-1, 10.00 p.m. depending on the money carrier. Therefore, the order must be validated before the cut-off date set.

Example: For a money carrier proposing a cut-off date of D-2 10.30 a.m., if the schedule for coins registered on the site for the store provides for delivery dates on 15/4/14, 16/4/14, 19/4/14, 20/4/14, and if the order is created and validated on 14/4/14 before 10.30 a.m., the first delivery date possible is 16/4/14. If entry occurs after 10.30 a.m., the first delivery date which can be selected is 19/4/14.

 

Note: If no carrier schedule is set for the store, all entry days are possible (taking account of the cut-off).Users must be aware of their carrier's collection days.