Orders/Statuses

 

Depending on changes to its life cycle, an order acquires, successively, the following statuses:

1. "To be validated"for an order entered and registered by a User or an Administrator. This order may be changed and deleted,
2. "Validated"for an order validated by an Administrator (or the validating User) on its own behalf or on behalf of a non-validating User linked to one of the stores in its perimeter. This order may be changed and deleted,
3. "Cancelled"for a deleted order. This order can no longer be updated,
4. "Transmitted"for an order sent to the Bank for consideration. This order may be updated only in order to enter actual delivery information and if it is still not reconciled after 5 days,
5. "Rejected"for a transmitted order not taken into account by the Bank for a specific reason (service code of store unknown, structure of file incorrect or incorrectly sorted, and so on). This order may not be resumed or updated,
6. '''"Delivered"for a transmitted order for which the actual delivery information allowing reconciliation has been automatically updated or entered manually. This order can no longer be updated,
7. "Not delivered"for a transmitted order not delivered by the carrier for some reason (bad weather, assault, refused by the customer as delivered to the wrong address, and so on), the status of which is updated manually by the user. This order can no longer be updated.